{"id":12992,"date":"2025-02-24T20:16:02","date_gmt":"2025-02-25T02:16:02","guid":{"rendered":"https:\/\/www.bbrown.com\/?page_id=12992"},"modified":"2026-02-25T08:07:07","modified_gmt":"2026-02-25T14:07:07","slug":"claims","status":"publish","type":"page","link":"https:\/\/bbrowndev.com\/uk\/claims\/","title":{"rendered":"Claims"},"content":{"rendered":"

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We\u2019re here to support you when it matters most.<\/p>\n

\n Claims Support & Guidance\n <\/h1>\n\t\n <\/div>\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tSubmit a claims enquiry<\/span>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t<\/div>\n\n\t\n[\/vc_column][\/vc_row][vc_section][vc_row][vc_column]
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Overview<\/h3>\n
\n At Brown & Brown, we understand that filing a claim can be a stressful experience. That’s why we are here to provide you with the specialised support and guidance you need during this process. Our team is dedicated to assisting you with every aspect of your claim, from understanding the necessary steps to help ensure that you have all the required information. We are committed to making the claims process as smooth and stress-free as possible for you so that you can focus on getting back on track after an unexpected event. <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n[\/vc_column][\/vc_row][vc_row][vc_column]\t
\n\t\t\t\t\t\n\t\t\t\tContact Us<\/span>\n\t\t\t<\/a>\n\t\t\t<\/div>\n[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row” section_type=”bg-solid” css=”.vc_custom_1740410205949{background-color: #EAEAEC !important;}”][vc_row][vc_column width=”1\/2″][vc_single_image image=”37032″ img_size=”full” alignment=”center” css=””][\/vc_column][vc_column width=”1\/2″]\n
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\n General Guidance Before Submitting a Claim\n <\/h2>\n\t\n <\/div>[vc_column_text css=””]Before submitting a claim, ensure you have all the relevant information and documentation ready. This includes:<\/p>\n
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  • Policy Number: Have your policy number at hand to speed up the process.<\/li>\n
  • Incident Details: Note the date, time, and location of the incident.<\/li>\n
  • Description of the Incident: Provide a clear and concise description of what happened.<\/li>\n
  • Supporting Documents: Gather any relevant documents such as police reports, medical reports, photographs of damaged or stolen items, and receipts.<\/li>\n<\/ul>\n

    Having this information ready will help streamline the claims process and ensure that your claim is processed as quickly as possible.<\/em>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row” css=”.vc_custom_1740410725745{background-color: #EAEAEC !important;}”][vc_row][vc_column width=”1\/3″]

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    Report the Incident Promptly<\/h3>\n
    Timely reporting is crucial. Notify us of the incident on the date it occurs, or<\/strong> as soon as possible to avoid any delays in processing your claim, ensuring you are complying with the conditions of your policy<\/strong>. Failure to do so could result in your claim being refused. For certain types of claims, such as theft or loss, it is important to report the incident to the police and obtain a crime reference number.<\/div>\n\n \n <\/div>\n <\/div>\n <\/div>\n\n [\/vc_column][vc_column width=”1\/3″]
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    Contents<\/h3>\n
    In the event of an incident, do not admit liability or offer any settlements. This could affect the outcome of your claim. Simply provide the facts and let us handle the rest.<\/div>\n\n \n <\/div>\n <\/div>\n <\/div>\n\n [\/vc_column][vc_column width=”1\/3″]
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    Take Preventive Measures<\/h3>\n
    If possible, take steps to prevent further damage or loss. For example, if you need to make emergency repairs to secure your property\/premises. Keep all receipts and invoices. Do not dispose of any damaged items until instructed by your insurer.<\/div>\n\n \n <\/div>\n <\/div>\n <\/div>\n\n [\/vc_column][\/vc_row][\/vc_section][vc_section css=”.vc_custom_1740410451353{background-color: #FFFFFF !important;}”][vc_row css=”.vc_custom_1740410560321{background-color: #FFFFFF !important;}”][vc_column]\n
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    \n Steps to Take Before Making a Claim\n <\/h1>\n\t\n <\/div>[\/vc_column][\/vc_row][vc_row][vc_column width=”1\/3″]
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    Review Your Policy<\/h3>\n
    Before making a claim, review your insurance policy to understand what is covered and any exclusions that may apply. This will help you determine if your claim is valid and what documentation you will need to provide.<\/div>\n\n \n <\/div>\n <\/div>\n <\/div>\n\n [\/vc_column][vc_column width=”1\/3″]
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    Contents<\/h3>\n
    Thoroughly document the incident by:<\/p>\n

    Taking Photos and Videos: Capture clear images and videos of the damage from multiple angles.<\/p>\n

    Collecting Witness Statements: If there are any witnesses, obtain their contact information and statements.<\/p>\n

    Keeping Records: Maintain a record of all communications related to the incident, including emails and phone calls.<\/div>\n\n \n <\/div>\n <\/div>\n <\/div>\n\n [\/vc_column][vc_column width=”1\/3″]

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    Contact Us<\/h3>\n
    Reach out to our claims team as soon as possible. We are here to guide you through the process and provide support where needed.<\/div>\n\n \n <\/div>\n <\/div>\n <\/div>\n\n [\/vc_column][\/vc_row][vc_row css=”.vc_custom_1759227721159{background-color: #FFFFFF !important;}” el_id=”form”][vc_column][vc_raw_html css=””]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[\/vc_raw_html][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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